Supervisor - Site/Clinic Operations

This is a new role within the organization supporting our Old East Village and Health Outreach clinics. We are looking for:

A person with leadership qualities and potential with examples from work or life experience that can be shared in an interview
A solution-focused individual who can provide examples of managing through challenging situations or competing priorities
Experience using data and metrics to support decisions and influence performance, supported by principles of harm reduction and health equity
A proven ability to appreciate the strengths of the people around them, creating space and opportunities for those strengths to shine in support of accomplishing shared goals
Creative and flexible, willing to share new ideas and try different approaches

KEY RESPONSIBILITIES

Staff Supervision – In collaboration with an Integrated Health Manager, support an interdisciplinary team of clinicians, regulated professionals, community workers, and support staff to deliver quality care. This will include routine coaching, performance management, and conflict resolution.
Site Operations – Work closely with key staff members to ensure smooth clinical operation and flow, plan for contingencies during disruptions, direct the work of front-line staff to create a welcoming and safe clinical environment, manage scheduling to ensure appropriate staffing levels, contribute to required data collection and reporting needs, and ensure compliance with Occupational Health & Safety (OHSA), Infection Prevention & Control (IPAC) and other clinical and workplace regulations/best practices.
Staff Support – Act as the first point of contact for staff for operational needs, problem-solving and in-the-moment decisions relating to clinic flow, client support and team leadership. Support staff learning and development, respond to staff safety concerns, and provide direct support to staff and clients when necessary and within scope of practice.

REQUIRED QUALIFICATIONS

Postsecondary diploma or degree in a health-related field, or equivalent mix of education and experience
3+ years in a clinical or health setting providing operational and/or supervisory support
Understanding of the social determinants of health and health promotion
Willingness to work with people of diverse backgrounds with an inclusive and anti-oppressive lens

PREFERRED SKILLS

Regulated Health Professional designation and practice experience is considered an asset
Certification in Occupational Health & Safety and/or Infection Prevention and Control, or willingness to obtain
Certification in Human Resources, Leadership/Management, or Program Development & Evaluation
French and other language skills are beneficial in working with our client populations

COMPENSATION PACKAGE

A starting salary range of $70,000 – $79,000
100% employer-paid health and dental benefits after 3 months; enhanced benefits after 2 years of service
Healthcare of Ontario Pension Plan (HOOPP)
Paid sick and personal time, plus vacation time even in your first year
Paid professional development time and funds after 12 months of service
Monday-Friday working hours with occasional evening and weekend requirements

APPLY NOW

Submissions will be accepted until end of day April 10, 2026.

The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. If you require accommodation during any stage of the recruitment process, please contact us at people@lihc.on.ca. We thank all applicants for their interest; only those selected for interview will be contacted.

Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.

AI USAGE

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

ABOUT US

For more than 35 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions.

We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at www.lihc.on.ca or liking us on Facebook – London InterCommunity Health Centre. Even if you don’t meet every requirement listed above, we still want to hear from you!

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SUPERVISOR - SITE/CLINIC OPERATIONS

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