This position offers a unique opportunity to make a difference in the lives of newcomers and refugees, and those significantly marginalized by poverty, addiction, mental health, and housing issues. As the first point of contact for clients and visitors, the Medical Secretary maintains a welcoming reception area, responds to inquiries, coordinates appointments, and supports clinicians with administrative tasks to ensure smooth clinic operations. The successful candidate should demonstrate compassion, professionalism, attention to detail, and a commitment to confidentiality, with sensitivity to the barriers clients may face in accessing health care.

THE COMPENSATION PACKAGE

A starting salary range of $41,000 - $44,000
A Psychologically Safe and Inclusive Workplace
100% employer-paid health & dental package, including up to $2,000/benefit year for mental health, $1,500 for massage therapy, Healthcare of Ontario Pension Plan (HOOPP)
Paid sick and personal time, plus vacation time starting at 3 weeks
Professional development time and funds

REQUIRED QUALIFICATIONS

Medical Office Assistant Diploma or experience working in a busy medical environment
Excellent communication skills and experience handling a busy multi-line telephone system
Strong computer skills, including the use of MS Office Products
Demonstrated ability to problem-solve and prioritize competing demands with little supervision
Ability to work with marginalized people of diverse backgrounds with an inclusive and anti-oppressive lens

PREFERRED SKILLS

Familiarity with medical terminology
Experience with Electronic Medical Records (Telus Practice Solutions Suite); willing to train
Awareness and understanding of the social determinants of health; willing to train
French and other language skills are considered an asset in supporting the communities we serve

ABOUT US

For more than 35 years, we’ve provided health & social services to those who experience barriers to care such as poverty, homelessness, language or culture, and complex and/or chronic health conditions. We are viewed as a community leader in newcomer health, care of marginalized women, issues of health equity, client-led service development, and the advancement of partnerships that improve access to vital services for people who are at the margins in our community.

APPLY NOW

Multiple positions available! Submissions will be accepted until end of day July 13, 2026.

The Health Centre is committed to hiring staff that reflect the diversity of the clients and community that we serve. If you require accommodations during any stage of the recruitment process, please let us know at people@lihc.on.ca.

Due to the vulnerability of our client populations, it is a condition of employment that the successful candidate submit a Vulnerable Sector Police Clearance to Human Resources.

AI USAGE

We do not use artificial intelligence (AI) to screen, assess, or select candidates. Every application is reviewed by a real person, and human decision-makers are involved at every stage of our recruitment process.

Applicants are encouraged to learn more about the Health Centre and explore our web presence by visiting us online at www.lihc.on.ca or liking us on Facebook – London InterCommunity Health Centre. Even if you don’t meet every requirement listed above, we still want to hear from you! We thank all applicants for their interest; only those selected for interview will be contacted.

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Medical Secretary

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